- Bruhn, Manfred
Quality Management for Services
- Handbook for Successful Quality Management. Principles - Concepts - Methods, GPSR ComplianceThe European Union's (EU) General Product Safety Regulation (GPSR) is a set of rules that requires consumer products to be safe and our obligations to ensure this.If you have any concerns about our products you can contact us on ProductSafety@springernature.com.In case Publisher is established outside the EU, the EU authorized representative is:Springer Nature Customer Service Center GmbHEuropaplatz 369115 Heidelberg,...
- E-Book,
- Springer Berlin Heidelberg
- (2023)
- Format: PDF
- (mit Wasserzeichen)
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This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management bas ...
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- Quality Management for Services
- Handbook for Successful Quality Management. Principles - Concepts - Methods, GPSR ComplianceThe European Union's (EU) General Product Safety Regulation (GPSR) is a set of rules that requires consumer products to be safe and our obligations to ensure this.If you have any concerns about our products you can contact us on ProductSafety@springernature.com.In case Publisher is established outside the EU, the EU authorized representative is:Springer Nature Customer Service Center GmbHEuropaplatz 369115 Heidelberg,...
- Bruhn, Manfred
- E-Book, XXV, 634 S.
- XXV, 634 p. 310 illus., 309 illus. in color.
- Sprache: Englisch
- ISBN-13: 978-3-662-67032-3
- Titelnr.: 96737462
- Springer Berlin Heidelberg (2023)
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